CVE-2024-57728
Published 2025-01-15 · Updated 2026-06-17 · Source cve@mitre.org
Summary
CVE-2024-57728 is a high-severity (CVSS 7.2) vulnerability in SimpleHelp SimpleHelp. CISA added it to the Known Exploited Vulnerabilities catalog on April 24, 2026, which means exploitation in the wild has been confirmed; US federal agencies had to remediate it by May 8, 2026. CISA also lists it as known to be used in ransomware campaigns, so it should be prioritised accordingly. SimpleHelp has 4 vulnerabilities in the KEV catalog, 3 of them linked to ransomware.
All 4 known-exploited SimpleHelp vulnerabilities →Description
SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.
CVSS vector: CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H
CISA Known-Exploited Vulnerability
Product: SimpleHelp — SimpleHelp
Name: SimpleHelp Path Traversal Vulnerability
Date added: 2026-04-24 · Due: 2026-05-08
Required action: Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
References
- https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier
- https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/
- https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57728
- https://www.microsoft.com/en-us/security/blog/2026/04/06/storm-1175-focuses-gaze-on-vulnerable-web-facing-assets-in-high-tempo-medusa-ransomware-operations/
- https://www.trendmicro.com/vinfo/us/security/news/ransomware-spotlight/ransomware-spotlight-dragonforce

