Securing the service desk: Why social engineering attacks keep succeeding

Service desks are being targeted by attackers who attempt to manipulate them into performing certain actions, such as password resets or MFA changes, to gain access to corporate accounts. Attackers use social engineering tactics to achieve this. A breakdown of how these attacks work and potential defense strategies is available from Specops Software. Organizations are vulnerable to these types of attacks through their service desks. The goal of these attacks is to obtain access to sensitive corporate accounts.