ConnectWise Resets Credentials as Cloud Backup Remains Offline After Security Incident

ConnectWise has taken steps to address a security incident that involved unauthorized access to application identities related to Cloud Backup. The company has strengthened protections for administrative access and reset accounts, as well as replaced application credentials. These measures are part of its response to the incident, which has left Cloud Backup offline. ConnectWise has completed several actions since the incident began, though the specifics of these actions beyond the credential resets and access protections are not detailed. The company's Cloud Backup service remains unavailable as a result of the incident. ConnectWise is continuing to respond to the security incident.